Deleting your account and data
Clam app (developer: Clam · clam.mom)
You can request deletion of your Clam account at any time. The request blocks further account changes immediately and starts a retryable deletion process across active systems.
Option 1 — in the app (fastest)
- Open the Profile tab.
- Go to Settings → section My data.
- Select Delete account.
- Confirm the deletion.
You do not need to contact support. If a network or external service is unavailable, Clam keeps the request pending and retries it; it does not silently mark deletion complete.
Option 2 — by email (if you've already uninstalled the app)
Email support@clam.mom from the address registered to the account, with the subject “Account deletion.” We will verify the request and respond within 30 days or any shorter deadline required by applicable law.
What gets deleted
- your account (email and sign-in data);
- all profiles — yours and your family members';
- all uploaded lab documents and the results recognized from them;
- your consent history.
Data stored only on your phone (trackers, journals, the album, mood entries) is erased when you sign out of your account and when you uninstall the app.
Timelines
- Active account access and new changes: blocked as soon as the server accepts the deletion request.
- Database, original documents, and enabled subscription linkage: deleted by a retryable process; temporary outages keep the request pending.
- Encrypted backups: removed once they are older than 30 days.
- Security audit records may remain for up to 365 days. Billing, fraud, dispute, or legal records may remain only for the required period and are excluded from normal product use.
You can also delete just part of your data
- a single lab result or its original document — in the app, on that result's screen;
- a single profile — in profile settings;
- before deleting, you can export all your data as one file (JSON) — in the app's Settings.